1.
Welcome others to share their issues and
concerns (most like to shy away from this) .
If you’re not hearing about problems, it could mean you’ve been out of
touch and need to seek out more information.
2.
Set the example for others. Show them that listening is a means to
further learning. When they see you
engaged in the listening process they may emulate your behavior. You might have an entire organization of
listeners.
3.
Create an
“e-grapevine”—use your intranet as an idea-posting site for suggestions
to improve (monitored of course).
4.
Remember that experience is often the best
teacher. Make a habit of inviting people
to share their problem-solving experiences with you and your team.
5.
Take a lesson from “the enemy”—If your
competition is doing something better than you be open to listening to the
details, or improving upon it.
6.
Make time to learn from your customers, in every
form that may be delivered in—positive feedback, negative comments, ideas that
you hadn’t had time to listen to…
7.
Schedule ‘agenda-less’ meetings . Invite people
to speak freely about concerns they’re experiencing ..
8.
Learn from Failures—sometimes the idea is good
but the execution or timing is not. If
people believe that failure is a learning opportunity rather than a witch hunt
they’ll be more encouraged to try alternate methods and work as a team.
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